Effective Date: August 18, 2025
Introduction
Introduction- Welcome to Blackcoat AI ("we", "us", "our"). We are committed to protecting the privacy and security of our users' data. This Privacy Policy explains how we collect, use, share, and protect your personal information and the data you upload when you use our website, platform, and services (collectively, the "Services").
- This policy is designed in compliance with the applicable laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
- By using our Services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information We Collect- We collect information to provide and improve our Services. The types of information we collect are:
Personal Information
Personal Information: When you register for an account, we may collect information that can be used to identify you, such as your name, email address, phone number, Bar Council enrollment number, and payment information.Usage Data
Usage Data: We automatically collect information on how the Services are accessed and used. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.Client-Uploaded Data
Client-Uploaded Data: As a core function of our Services, you will upload documents and case files ("Client Data"). This data is your confidential information. We process this data solely to provide the Services to you. We do not own, control, or use your Client Data for any purpose other than as instructed by you.
How We Use Your Information
How We Use Your Information- We use the collected information for various purposes:
- To provide, maintain, and improve our Services.
- To manage your account and provide customer support.
- To process your payments and manage subscriptions.
- To communicate with you about updates, security alerts, and support messages.
- To monitor the usage of our Services and for internal analytics to improve functionality.
- To enforce our terms, conditions, and policies.
IMPORTANT: We do not use your Client Data to train our global AI models.
Data Sharing and Disclosure
Data Sharing and Disclosure- We do not sell your personal information. We may share your information only in the following limited circumstances:
- With Service Providers: We may employ third-party companies and individuals to facilitate our Services (e.g., payment processors, cloud hosting providers). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- For Legal Reasons: We may disclose your information if we believe it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud, security, or technical issues; or to protect our rights or property.
Data Security
Data Security- The security of your data is fundamental to our service. We implement robust security measures to protect your information:
Encryption
Encryption: All data is encrypted in transit using Transport Layer Security (TLS) and at rest using AES-256 encryption standards.Access Control
Access Control: We enforce strict Role-Based Access Control (RBAC) and the principle of least privilege, ensuring that only authorized personnel have access to user data as necessary for their roles.Compliance
Compliance: We are committed to achieving SOC 2 Type 2 and ISO 27001:2022 certifications to provide independent validation of our security posture.
Data Retention
Data Retention- We will retain your Personal Information for as long as your account is active or as needed to provide you Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You may delete your account and associated data at any time.
Your Rights
Your Rights- As a user, you have the right to access, update, or delete the personal information we have on you. You can do this by accessing your account settings or by contacting us directly.
Changes to This Privacy Policy
Changes to This Privacy Policy- We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.
Grievances
GrievancesIn accordance with the Information Technology Act, 2000, and the rules made there under, the name and contact details of the Grievance Officer are provided below:
Email: contact@blackcoat.ai
Address: New Delhi, South West Delhi - 110030, Delhi, IndiaContact Us
Contact UsIf you have any questions about this Privacy Policy, please contact us at: contact@blackcoat.ai.